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Support & Contact | SpeedPesa

Support & Contact

We're here to help! Reach out to us through any of the channels below.

WhatsApp Support

Chat with us instantly

+255 683 759 997

Call Us

Speak to our support team

+255 683 759 997

Support Hours

  • Monday - Friday: 8:00 AM - 6:00 PM
  • Saturday: 9:00 AM - 4:00 PM
  • Sunday: Closed
  • Emergency Support: 24/7 Available

Response Time

  • WhatsApp: Within 15 minutes
  • Phone Call: Immediate
  • Email: Within 24 hours
  • Critical Issues: Within 2 hours

Before Contacting

  • Check our FAQ section below
  • Have your account details ready
  • Note any error messages
  • Prepare transaction references

Frequently Asked Questions

How do I reset my password?
Click on "Forgot Password" on the login page, enter your registered email, and follow the instructions sent to your email to reset your password.
What are the transaction limits?
Transaction limits vary based on your account verification level. Basic accounts have lower limits, while verified business accounts enjoy higher limits. Check your dashboard for specific limits.
How long do payouts take?
Payouts are processed instantly! In most cases, funds are credited to your account immediately after confirmation. In rare cases, it may take a few minutes depending on the mobile network operator.
Is my data secure?
Yes! We use bank-level encryption and comply with all data protection regulations. Your personal and financial information is always protected.
What should I do if a transaction fails?
First, check your transaction history in the dashboard. If the amount was deducted but the transaction failed, contact support immediately with your transaction reference number.

Need Immediate Assistance?

Our support team is ready to help you with any questions or issues. Don't hesitate to reach out!

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Need Help?

Our support team is available to answer your questions anytime.